If we asked you ‘how many inbound sales opportunities did you have last month?’ and ‘how many did you convert to actual sales?’ could you answer those questions quickly and easily?
Maximizer makes it simple to keep track of your businesses sales, marketing and service actions on a day to day basis. Maintain Service Level Agreements (SLA) and track Key Performance Indicators (KPI) with in depth reporting on your business activities.
With features such as:
- Advanced Customer and Time Management:
- Manage customer details more effectively
- Access important information when you need it
- Manage appointments and schedule ‘hotlist’ items
- Sales opportunity tracking:
- Easily record new opportunities
- View reports on who is winning deals
- Customer Service Management:
- Generate customer service cases quickly and easily
- Track faults/service issues from initial contact through to resolution
- Monitor case queues and service advisor workloads.
- Automated Marketing Campaigns*:
- Identify targeted leads from customised, direct marketing campaigns
- Run ongoing or one time only campaigns
- Get instant feedback from email campaigns. Who read it? Who clicked the links?
- *Dependant on CRM edition and access to SMTP server.
For Sales
Maximizer CRM increases the productivity of your sales team by giving them in depth tools to generate, monitor and close sales opportunities ensuring deadlines and customer satisfaction are always met. Managers have the tools to track who is making sales and why sales are being lost. Maximizer gives you a detailed view of your sales department’s performance.
Maximizer CRM also enables your staff to work effectively when out of the office. With secure remote access to company data via laptop, web access or even mobile phone, Maximizer gives you access to your data when you need it the most.
For Marketing
Maximizer CRM helps you gain new clients by enabling you to launch comprehensive targeted direct email marketing campaigns. You can track the response of the recipient from the time your contact opens their email right through to the links they visit from within the email. It’s this kind of detailed feedback from Maximizer that gives you the edge, allowing you to target customers with products and services directly relevant to them, and therefore increasing your potential for generating revenue.
For Service
Maximizer enables customer service staff to accurately track all customer service issues. With detailed reporting features, managers can quickly access information about outstanding or overdue cases. Minimise SLA failures and monitor staff KPIs, increasing performance and ensuring customer retention.
Maximizer CRM has a proven track record with over 20 years experience in the CRM Industry. With well over 120,000 organisations and over 1,000,000 individual users, Maximizer CRM is a well established and extremely popular product.
BothRealities are a Certified Maximizer Solutions Provider and work in close partnership with Maximizer UK, providing a comprehensive personalised service. From helping our customers select the right edition, through to installation, customisation and providing after sales support, we are with you every step of the way.
BothRealities additionally provide a wide choice of servers and dedicated appliances on which to run your Maximizer CRM system, fully tailored to meet your specific requirements. Options range from a fully customised enterprise class server to the ultimate simplicity of our ‘Max in a Box’ CRM appliance, a pre-configured mini-server with Maximizer installed and ready to go, right out of the box.
